Faq

HAVE A QUESTION? WE HAVE THE ANSWER.
If you can’t find your answer here, send us your question to: [email protected]

What is MySizeID? images

MySizeID offers shoppers the best online shopping experience by helping them find their right sizes, according to their personal measurements. MySizeID uses patented technology and unique algorithms to capture a person’s measurements using smartphone sensors, without the need for a camera.

Where can I see my measurements? I want to know what are my measurements to verify against the retailer's size charts images

Sizes don’t mean much when every brand has a different size chart, in short.  MySizeID tells you what fit you at different stores in different clothing lines, according to your unique ID. We let you have the bottom line so you can enjoy a free headache shopping experience.

What if my measurements aren’t right? What if I’m doing it wrong? images

We’ve got you covered. Each measurement has a tutorial video that shows you exactly how and where to place your smart phone, explaining the beeping sounds and what to do when you hear them. The videos are also accompanied by pictures, making things extremely simple, whichever tutorial you choose. If you still need further assistance, send us an email to: [email protected]

I don't always have internet access, will MySizeID work? images

Unfortunately, when shopping online you need to be online. This is also the case with MySizeID. You can use WiFi or a data plan, but you do have to be connected to the internet.

I thought I was a Medium, why is the app telling me I’m a Large? images

MySizeID correlates your personal measurements with retailers’ size charts and shows you the suggested size that fits you best in a specific retailer’s store (a Medium in one store may be smaller, or larger, than a Medium in another store…) Sometimes your personal preferences may lean towards a certain size, even though our calculations recommend a different size; we suggest you try our suggestion and let us know how it was.

When measuring, how will I know when to move my smartphone? images

Once you start creating you sizing ID, make sure your phone’s volume is turned up, so you’ll be able to hear the beeping sound. If you are in a loud environment or need your smartphone to be muted, this probably isn’t the best time to measure yourself Wait for another time, when you can enjoy the MySizeID experience to the fullest.

What else is the app going to do with my data? I’m uncomfortable with the thought of my measurements being saved. images

We respect your privacy, which is also why we don’t require a camera or ask for pictures – we don’t need to see your body, we don’t need to store scantily clad images of you or images in tight clothing, and you don’t have to worry about where those images could end up. Your data is used to create a unique sizing ID for YOUR shopping needs. For our Privacy Policy please visit: http://privacy.mysz.io/mysizeid.html

My MySizeID profile is ready. How do I start shopping? images

That was easy, wasn’t it?
Now all you have to do is click on the “Go Shopping” button to start shopping your favorite brands.

I received an error message suggesting I should try measuring again, why? What should I do? images

We have to be extremely accurate in order to give you your perfect size, which means you have to follow the measurement tutorials exactly as directed. If you received an error message, we suggest watching the video tutorial again or looking at the images. If you try again and still get an error message, let us know – we’re here for you and will be happy to assist.

How do I change my personal information in MySizeID? images

To change your personal information (gender, age, height, weight) click on the menu button at the top left corner of the screen, click on “Profile”, then click on the pencil icon next to “Personal”. Please note that by confirming changing your personal information, all your previous data- including the measurements you have taken before- will be erased.

 

MySizeID is a pretty genius solution! What do you have planned for the future, how are you going to be even more perfect (if that’s even possible)? images

Stop, we’re blushing. 😊 We’re happy to tell you that our R&D team is working non-stop on future developments. We recommend following our social profiles on Facebook and twitter and our website updates on www.mysizeid.com

I have some suggestions of my own, where should I send them? images

Feel free to send us any idea you have, we love creativity and are always open to feedback: [email protected]

Which devices support MySizeID? images

MySizeID requires specific device functionalities in order to accurately collect measurements. We take our accuracy very seriously, so we check every device before launching it.

*iOS – MySizeID runs on all iPhone devices that were released since 2014 – meaning iPhone 6 and up.

*Android – MySizeID runs on all Android devices that include Gyro and Accelerometer sensors.

 

What's SizeUp? Sound's cool images

Size UP is a smart tape measure in the palm of your hand. No need for tape measure anymore- SizeUp lets you measure flat surfaces simply by moving your smartphone across an object.

What type of surfaces can I measure? images

SizeUp supports straight-line measurement over any surface!
You can measure both vertically and horizontally. You can measure objects while holding your phone in either landscape or portrait position.

When using SizeUp, how can I get the most accurate measurement? images

It’s really simple! Just Follow these instructions (WE ALSO HAVE A QUICK TUTORIAL VIDEO IN THE APP, WE RECOMMEND TO WATCH IT)

1. hold your smartphone
2. Place the Smartphone on the surface you want to measure. The smartphone must be fully stopped at the beginning and the end of the measurement
3. Click on “start measuring”
4. Move your phone quickly and smoothly without stopping to the end of the surface you want to measure

*** Your smartphone is part of the measurement ***

What is SizeUp accuracy? images

SizeUp’s algorithm is designed for accuracy within ±2 centimeters.

For Android devices, we suggest to “calibrate” your smartphone.

 

Does SizeUp work without an internet connection? images

Unfortunately, no. SizeUp utilizes a sophisticated algorithm depending on the Internet, to provide fast calculations your smartphone must have either a WiFi internet connection or a data plan (contact your cellular provider).

Do you have a tutorial video? images

Sure! You can easily watch SizeUP tutorial video from the app by pressing the “Show Me” button, or from the Menu by selecting “Watch tutorial”.

I heard you updted SizeUP, what’s new? images

We’re happy you asked. The latest SizeUp release includes Google Vision, the newest machine learning by Google – this means we can easily detect a broader set of objects, from chairs, walls, to thousands of other object categories.

second, we improved our algorithm and now SizeUp is much more accurate.

We also simplified the registration process, so it’s even easier to join the SizeUp family.

What is visual recognition? images

Visual recognition is a great feature. It detects individual objects and lets you to save them in your visual gallery.

SizeUp uses the Google Vision API to help you easily save your measurements as an image. Now you’ll never forget the size of that chair or the height of that colored table.

Visual recognition doesn’t always recognize the object I took a picture of. Why is that? images

SizeUp uses visual recognition technology that’s powered by Google, so we’re not really in charge here.

Click Here to learn more about Google Vision.  

I received a message saying "Error, Please try again". What should I do? images

Try again. It should work this time 🙂

Repeat the measurement and make sure to move your smartphone in a smooth straight line, without any “stops” in the middle.

If you receive this message more than two times, please check your internet connection.

 

I got an error telling me to move my device faster, why? images

We won’t bother you with the algorithm stuff: Simply repeat the measurement by moving your smartphone slightly quicker than before.

When can I click on the "Stop" Button images

The “Stop” button becomes clickable only when the phone is resting on a surface at the end of the measurement.

How can I mute the sound? images

We got you: Inside the “Result” or “My Measurements” screens, click on the upper left menu button then toggle the sound on or off as you like.

Ok, I measured a surface now what? images

Save your results and start shopping, creating or do whatever you wish with the results.

Add a picture of the surface you measured or click on visual recognition feature powered by Google

 

I measure a lot with SizeUp, where can I fine all of my measurements? images

You can always access all of your saved measurements via the main menu under “My Measurements”.

I have a co-project I am working with friends; Can I share my measurements with them? images

Sure! Click “My Measurements”, Click Share and… that’s it! Now you can share it with anyone.

Is there a difference between the iOS and Android versions of SizeUp? images

The only difference is that currently the Android devices requires a one-time simple calibration process

Which devices support SizeUp? images

*iOS – SizeUp runs on all iPhone devices that were released since 2014 – meaning iPhone 6 and up.

*Android – SizeUp supports few specific Android models:

Google Pixel

Google Pixel XL

Google Pixel 2

Google Pixel 2 XL

Google Pixel 3

Google Pixel 3 XL

Honeywell CT40

Honeywell CT60

Honeywell N80

Honeywell CN85

Huawei P10

Huawei P10 Plus

Huawei P10 Lite

Huawei P20

Huawei P20 Pro

Huawei P20 Lite

Huawei Mate 20

Huawei Mate 20 Pro

Huawei Nexus 6P

LG G5

LG G6

LG V30

LG V30+

Nokia 8

OnePlus 5

OnePlus 6

OnePlus 6T

OnePlus 7

Samsung Galaxy S5

Samsung Galaxy S6

Samsung Galaxy S6 Edge

Samsung Galaxy S7

Samsung Galaxy S7 Edge

Samsung Galaxy S8

Samsung Galaxy S9

Samsung Galaxy S9+

Samsung Galaxy S10

Samsung Galaxy A5 (2017)

Samsung Galaxy A7 (2017)

Samsung Galaxy A7 (2018)

Samsung Galaxy Note 9

Xiaomi Mi 6

Zebra TC52

Zebra TC57

Zebra TC72

Zebra TC77

Zebra TC83BH

Other models will be added in the future. Stay tuned!

SizeUp is awesome. Do you have more measurements tools? images

We do!

Check out MySizeID to perfect your online shopping

we also have BoxSize for the Parcel industry

 

I’m not using SizeUp anymore, will I be charged for it? images

We’re sorry to hear that. If you’re not measuring with SizeUp anymore, you can just delete it – if you didn’t purchase it on the App Store/Google Play store yet, you won’t be charged. (If you’re still within your trial period, the app will just stop working after 30 days.)

I bought SizeUp by accident, how do I get a refund? images

Refunds are issued through your phone’s App Store/Google Play store. If you’re an iPhone user, go to reportaproblem.apple.com

to issue a refund request; if you’re an Android user, follow the instructions in this Google Play help page

What data can BoxSize provide? images

BoxSize can deliver the following data
* User ID
* Scanning time
* Geotagging
* Package barcode
* Package dimensions
* Taken pictures
* Comments
And more!

What can I do with BoxSize? images

BoxSize lets you get all the required information of a package in seconds. Both for the delivery company and the consumer.

How can I get BoxSize? images

Please contact us at [email protected] for that.

Who are your partners? images

Our main partners are Katz Delivery an Israel courier company.

How does BoxSize measures? images

The user hovers with the smartphone over the package and instantly get the dimension. You can see an example of measurement here.
BoxSize utilizes a sophisticated algorithm developed by MySize’s R&D team.
The algorithm is using the smartphone’s motion sensors to extract the distance the phone has traveled.

Can I use BoxSize with any smartphone? images

BoxSize requires specific device functionalities in order to accurately collect measurements. We take our accuracy very seriously, so we check every device before launching it.

*iOS – BoxSize runs on all iPhone devices that were released since 2014 – meaning iPhone 6 and up.

*Android – BoxSize runs on the following devices:

Google Pixel

Google Pixel XL

Google Pixel 2

Google Pixel 2 XL

Google Pixel 3 XL

Honeywell CT40

Honeywell CT60

HTC U11

HTC one m9

Huawei P10

Huawei P10 Pro

Huawei P10 Plus

Huawei P10 Lite

Huawei P20

Huawei P20 Pro

Huawei P20 Lite

Huawei P30 Lite

Huawei P8

Huawei Nexus 6p

LG G4

LG G5

LG G6

LG V30

LG V30+

Nokia 8

OnePlus OnePlus 5

OnePlus OnePlus 6

OnePlus OnePlus 6T

OnePlus OnePlus 7

Samsung A5 (2017)

Samsung A7 (2017)

Samsung A7 (2018)

Samsung A8 (2018)

Samsung J5 (2017)

Samsung S5

Samsung S6

Samsung S6 edge

Samsung S7

Samsung S7 edge

Samsung S8

Samsung S8 plus

Samsung S9

Samsung S9+

Samsung S10

Samsung Note 5

Samsung Note 8

Samsung Note 9

Samsung Note 9+

Xiaomi Mi6

Zebra TC75x

Zebra TC56

Do I have to use your app or can I have it in my own app? images

You don’t have to use our app. You can have all the advantages of BoxSize in your own app using our SDK.
Please contact us at [email protected] for more information.

What "White Lable" app means? images

“White Label” app is an app that is developed by MySize totally branded with your brand (logo, colors etc.)

Can I also measure the package weight? images

Currently, you can measure package’s height, width, and length.

What is TwoShot measurement? images

TwoShot is a way to measure the package in two movement without the need of 3 separate movement for each dimension

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